FAQ - Frequently Asked Questions
Q. What is included in the payment?
Base Rent (Rent/day times the number of stays)
Reservation Fee ($78.53),
Cleaning Fee (Fees differ depending on room type)
General state tax (4.712%)
Hotel tax (10.25%)
✱ For units that require check-in assistance, there is a fee of ($52.36).
Q. How much is the deposit fee?
A. The deposit fee is 50% of the base fee and reservation fee.
About 30 days before your check-in date, the remaining balance will be automatically charged to your credit card you used at the time the reservation was made.
If you want to use a different card for paying the remaining balance, please let us know before the automatic payment which is processed about 30 days before check-in.
Q. How far in advance can we make a reservation?
A. You can make reservations up to one year in advance.
Q. Can we make a reservation for tomorrow?
A. Reservations cannot be made online within 5 days of check-in date.
Please e-mail or call us if you would like to make a reservation for check-in within 5 days.
Q. What are the minimum nights of stay required to make a reservation?
A. A minimum of 3 nights stay is required to make a reservation.
Some condominiums require more than 30 nights stay to make a reservation. (Example: Island Colony, Colony Surf, etc…)
Q. Can we check in early?
A. If the room is ready before your check-in date, you may be able to check in early without any fee.
Please give us a call when you arrive at the airport to ask if you can check in early.
Q. What time is check-out?
A. Check-out time is 10am. Cleaning service will enter the unit after 10am.
You can request a late check-out for an additional fee. Please let us know beforehand if you would like to request late check-out.
Q. If the room occupancy shows a maximum of 4 people, is there any way for 5 people to stay?
A. Five guests cannot stay in the room if all 5 guests are adults. The maximum room occupancy is set based on the number of beds, the owner's requirements and any rules or regulations set forth by the condominium.
Please be advised that any child 3 years or older at the time of check-in is deemed an adult.
Q. What credit cards do you accept?
A. We accept Visa, Master card, Discover and JCB.
We DO NOT accept American Express and Diners card.
Q. How to Check in
A. There are two ways to check in.
One way is for our staff to show you to your room from the condominium entrance and give you the room keys.
The other way is for us to set up a lock box or a key pad at the condominium and have you complete self-check-in.
Q. How to Check out
A. Please throw away all garbage, empty the refrigerator and turn off all lights and A/C. Leave all keys (including parking pass and laundry card if any) in the room. Set the door lock to auto lock if necessary and exit the unit.
Q. What kind of room amenities are in the room?
A. Aska Gateway Estates provides a one-time welcome kit in each room when the customer arrives. The welcome kit includes dishwashing liquid, dishwashing sponge, trash liner, paper tower, hand soap, box tissue and 2 rolls of toilet paper. (These items may change or be removed due to availability)
The customer will need to provide any other items themselves.
Q. Where should we call if there is a problem in the room?
A. Please call us, Aska Gateway Estates during our office hours. Our phone number is 808-922-2992.
Our office hours are Monday-Friday 9:00am to 5:00pm. Our office is closed on Saturday, Sunday and for Holidays.
Q. Is safety box provided in the unit?
A. Most of the units do not provide a safety box. Please protect your own valuables.
We will not be responsible for any lost or missing items during your stay.
Q. If something is damaged during our stay, what should we do?
A. Please report to us, Aska Gateway Estates by e-mail or phone.
Q. What kind of linen is provided in the room?
A. Bath towels, hand towels, bed sheets, etc. are provided in the room. You are required to wash and dry these linens during your stay. You may use and leave one set of bath towels at the time of check-out.
Q. Is there housekeeping service during our stay?
A. There are no free housekeeping services during your stay. You may use the cleaning tools and products provided in the room to clean the room yourself or you may request housekeeping during your stay for an extra charge. Please let us know if you would like to order housekeeping service.
Q. What kind of cooking devices are provided?
A. Most of our units provide a microwave, toaster, rice cooker, pots and pans for cooking.
Dishes, cups, silverware are also provided in the room.
Q. Can we use the telephone in the room?
A. Yes, you may use the telephone in the room. However, you can only make free calls to other phones within the Island of Oahu. If you need to use the phone to make calls outside of Oahu, please purchase the prepaid telephone card found in many stores including ABC store which can be found throughout Waikiki.
Q. Is Internet provided in the room?
A. Yes, there is free Internet Wi-Fi for all rooms. Many rooms use a modem for Internet. Most modems have a LAN cable port. If you need your laptop connected with a LAN cable, please bring your own LAN cable and connect it to the modem.
Some devices from other countries may not be compatible for use with the Wi-Fi provided.
Q. Is smoking permitted in the room or lanai?
A. Smoking is not allowed in rooms and also on the lanai. Many buildings have banned smoking (e-cigarettes included) in common areas. Please note that an extra cleaning fee will be charged for removing any odor from smoking in the room.
Q. Can we use the parking lot in the building?
A. Some units include free parking. Others may have no parking or only provide paid parking. You can check the room introduction on our website to see if the unit includes free parking.
Q. How long does it take from Honolulu International Airport to Waikiki?
A. It is approximately 8 miles from the Daniel K. Inouye (Honolulu) Airport to Waikiki. Travel time may differ depending on traffic conditions, but if roads are not congested, it should take about 20-30 minutes by taxi or 40-60 minutes by shuttle bus.
Q. Can we use any other form of payment besides credit card?
You can make payment by transferring payment to our bank account or by mailing us a check. You will be responsible for any fees incurred for transfers or for mailing any check(s).
If you are transferring payment into our bank account from a foreign bank, you will be responsible for a $13 transfer charge.
We will ask you for credit card information for any additional owed balances. If credit card information is not provided, a security deposit of $300 is required.
We will return your security deposit after check-out. A $50 service fee will be deducted from the security deposit when returned to you.
Q. I would like to know the Cancellation policy.
$300+tax will be charged if cancelled more than 91-days prior to check-in date.
Half of the room fee+tax will be charged if cancelled between 90 to 31 days before check-in date.
Full amount of reservation will be charged if cancelled 30 days or less before check-in date.
The reservation service fee ($78.53) is non-refundable for any cancellations.